Computer Support Specialist/ IT Coordinator

Permanent Full-time

Feb 2018- Jan 2019

Boca Raton FL

United States

• Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.

• Recommended and implemented IT solutions like VOIP services for the department resulting in 20% savings on telephone costs.

• Trained and supervised other employees internally for running IT operations that include a high degree of end-user support, resolution of help desk issues (hardware, software and peripherals devices) and development of internal IT policies leading to an increase in productivity by 15%.

• Acted as the liaison between the health clinic from the university and the IT department to ensure the successful implementation of an integrated EHR system (e-Clinical Works). The implementation resulted in increased efficiency of the staff at the clinic by at least 10%.

Skills

Technical Support · Technology Solutions · Help Desk Support · U.S. Health Insurance Portability and Accountability Act (HIPAA) · IT Strategic Planning · Computer Hardware Troubleshooting